Npower: See how to make customer services listen to your complaints
If you have been having any issue on your NPower application and have been finding it difficult to contact them in order to resolve the issue, don’t look any further, i will be putting you through on how to make their customer service listen to your complaints.
This article is for NPower applicants and i advice you read to the end.
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To reach out to Npower’s customer service team is on 0800 073 3000.
Another way is to also email [email protected] or write to Complaints Team, Npower, PO Box 177, Houghton-le-Spring, DH4 9AQ.
If the above route doesn’t work, the next step is to contact the Customer Relations Team. They will have been handed any unresolved complaints, but you can follow up with them on 0800 316 9328 or by emailing [email protected].
How to complain via social media
Try contacting the supplier on its Facebook page.
If your complaint hasn’t been resolved in eight weeks, then you can make a formal complaint to the energy ombudsman service.
This is a free, impartial service for energy consumers. It will investigate customer complaints and its decision is binding, so Npower would have to pay up if it found in the customer’s favour.
Call: 0330 440 1624 or write to Ombudsman Services: Energy, PO Box 966, Warrington WA4 9DF.
Hope this helps you get your complaints resolve and make sure to share this article with your friends also having an issue about NPower.